FAQs

Do you cover bank holidays?

Yes — Meowmate does offer pet sitting on bank holidays . 
Please note that bank holiday visits are charged at double the standard rate.

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Can you visit my pet at a specific time?

I always try my best to visit around the agreed time window. However, exact times can't always be guaranteed as visits are planned based on travel routes and other bookings in the area.Rest assured that your pet will still receive the same level of care and attention during each visit.

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​​How will I know my pet is doing okay while I'm away?

I’ll keep you updated after each visit, usually via WhatsApp or message .

You’ll receive a short update along with lots of lovely photos, so you can see how your pet is doing and feel reassured while you're away.

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What happens if there is an emergency?

During our meet & greet, I’ll collect all the important details, including:

• Your vet’s contact information
• Emergency contacts
• Any medical or care notes

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If there is ever a concern about your pet’s health, I will contact you straight away and follow the agreed steps — including taking them to the vet if needed.

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Your pet will always be treated with the same care and attention as if they were my own

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